Meet Our Team
Let our team of experts guide you with all of your practice needs.
Let our team of experts guide you with all of your practice needs.
Susanne Madden is founder and CEO of The Verden Group, a consulting firm founded to help practices navigate through the increasingly complex business of healthcare. Her career has spanned across several sections of the healthcare industry. Prior to founding Verden, she was employed by UnitedHealthcare in the area of physician network management and spent several years as an independent healthcare consultant specializing in business development, revenue cycle remediation, vendor management and process improvement.
Formerly a pediatric practice administrator and surgical practice billing manager, she understands the many different challenges facing practices today. With an MBA in both Management Systems and Information & Communication Systems, she has applied her formal learning to understanding the principles of knowledge management and how information can be transformed into comprehension at all levels with the right facilitation.
The Verden Group is the culmination of that knowledge, which seeks to inform, transform and reform the business of healthcare today.
Susanne writes frequently and speaks regularly on the business aspects of healthcare and is frequently quoted in industry and media publications.
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There's a wide array of tools to enable communication with patients who speak different languages and implementing them can improve patient outcomes. Read more here.
"A review by the Wellesley Institute found that providing trained interpreters improved health outcomes and increased preventative care.
There are several ways to provide this service, and your practice will probably want to offer a mix of options. On-site interpreting and video remote interpreting (VRI) both offer face-to-face interaction for improved communication, allowing both the patient and interpreter to respond to important non-verbal cues like facial expressions and body language."
#Physicians #Doctors #Pediatricians #PediatricPractice #PhysicianPractice #MedicalPractice
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Improve patient outcomes by speaking their language
Medical practices can choose from a wide array of tools to enable communication with patients from diverse backgrounds0 CommentsComment on Facebook
Your online reputation for your pediatric practice plays a huge role in gaining & retaining patients. Check out PCC's blog on how to improve your online reviews.
"Paying or rewarding families for leaving a review is obviously unethical. Instead, you should create a project that involves the whole practice where you seek out those reviews in a neutral but encouraging way.
Which parts of the in-office visit make the most sense at your practice to introduce the topic of reviews? Could you leave a link handy in your social media or newsletter?"
#Pediatrics #Pediatricians #PediatricPractice
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Improving Your Online Reviews with QI
Positive reviews are a great first impression for new families searching for a pediatrician. Learn how you can take your ratings to 5 stars with a simple QI project.0 CommentsComment on Facebook
The AAP calls on doctors and policymakers to protect children's health from climate change.
Climate change disrupts the world and children are especially vulnerable, especially those affected by poverty and structural racism.
Check out the recommendations the AAP has made for pediatricians.
"Build climate change counseling into clinical practice. Assess climate risks and recommend climate solutions when screening for and addressing social determinants of health such as energy, food, and housing security. For example, encourage active modes of transport or promote consumption of plant-based proteins to reduce carbon emissions."
#Pediatrics #Pediatricians #PediatricPractice
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Climate Change: AAP Calls on Doctors, Policymakers to Protect Children's Health
The American Academy of Pediatrics calls for action to protect children in a policy statement, "Climate Change and Children's Health: Building a Healthy Future for Every Child." The statement and an a...0 CommentsComment on Facebook
The Verden Group
60 South Broadway
Nyack, NY 10960
IPMSO
203 West Main St, Suite G10,
Lexington, SC 29072
Phone
877-884-7770
Fax
845-230-6635
Email
[email protected]