Meet Our Team
Let our team of experts guide you with all of your practice needs.
Susanne Madden MBA, PCMH CCE
Susanne Madden is founder and CEO of The Verden Group, a consulting firm founded to help practices navigate through the increasingly complex business of healthcare. Her career has spanned across several sections of the healthcare industry. Prior to founding Verden, she was employed by UnitedHealthcare in the area of physician network management and spent several years as an independent healthcare consultant specializing in business development, revenue cycle remediation, vendor management and process improvement.
Formerly a pediatric practice administrator and surgical practice billing manager, she understands the many different challenges facing practices today. With an MBA in both Management Systems and Information & Communication Systems, she has applied her formal learning to understanding the principles of knowledge management and how information can be transformed into comprehension at all levels with the right facilitation.
The Verden Group is the culmination of that knowledge, which seeks to inform, transform and reform the business of healthcare today.
Susanne writes frequently and speaks regularly on the business aspects of healthcare and is frequently quoted in industry and media publications.
Facebook Posts
Healthcare consumers today prefer scheduling appointments online and having the 24/7 convenience to be able to do so. Not offering online appointment scheduling could be a missed opportunity for your practice to attract patients and boost patient satisfaction. Learn more about the data behind online appointment scheduling here.
"Across all industries, Americans typically schedule 60% of their appointments with businesses online and 33% via telephone calls. Eliciting Insights’ research data shows that the demand for self-service scheduling outpaces its availability in the healthcare market. Patients see the value in online scheduling and want providers to offer more services, more appointment times, and better functionality."
#physicians #doctors #pediatricians #pediatricpractice #physicianpractice #medicalpractice
Online appointment scheduling: A missed chance to boost patient satisfaction
www.physicianspractice.com
Why providers need to invest more in online scheduling and recommendations on where to start.
The American Academy of Pediatrics shares recommendations for pediatricians to help children with Marfan syndrome and information on how individuals with Marfan syndrome will be affected differently.
"In addition to monitoring children with Marfan for health complications that may affect the bones, heart and blood vessels, eyes, skin, lungs and other body systems, pediatricians can provide routine depression screening. Especially in adolescence, this may help identify individuals who need more support or intervention. Also, many of those affected by Marfan syndrome benefit from networking and peer relationships."
#pediatrics #pediatricians #pediatricpractice
Marfan Syndrome: Multidisciplinary Care is Key
www.healthychildren.org
The American Academy of Pediatrics describes how Marfan syndrome affects children and how a timely diagnosis and multidisciplinary health care makes a difference.
Looking to hire new employees at your pediatric practice? Even if a candidate doesn't have pediatric experience, they can still be successful employees at your practice through training if they're the right fit for your business. Here are tips on how to train non-pediatric staff.
"A good orientation is a tool that you can rely on for any new hire, but it will need a few adaptations for training staff unfamiliar with pediatrics. Providers may be familiar with working with children if they worked previously in family medicine, were a hospitalist, or at the very least, from their residency rotations. Stepping into pediatrics full-time will require a few basic lessons during orientation, which you can offer by taking a renewed look at your process."
#pediatrics #pediatricians #pediatricpractice
Training Non-Pediatric Staff for Pediatrics
blog.pcc.com
Hiring staff trained outside of pediatrics can help your practice -- and your new employee -- grow. Here's how to support your new-to-pediatrics employee.
The American Academy of Pediatrics and the American Academy for Cerebral Palsy and Developmental Medicine have updated guidelines for identifying and treating cerebral palsy early to help children thrive.
"The AAP recommends standardized developmental screening for children at ages 9 months, 18 months and 30 months. Screenings should include a neuromotor examination with particular attention to motor skill milestones and muscle tone."
#pediatrics #pediatricians #pediatricpractice
Identifying Cerebral Palsy Early Can Help Children Thrive
www.healthychildren.org
The American Academy of Pediatrics and the American Academy for Cerebral Palsy and Developmental Medicine provide updated guidance in the clinical report, "Providing a Primary Care Medical Home for Ch...
