Meet Our Team
Let our team of experts guide you with all of your practice needs.
Susanne Madden MBA, PCMH CCE
Susanne Madden is founder and CEO of The Verden Group, a consulting firm founded to help practices navigate through the increasingly complex business of healthcare. Her career has spanned across several sections of the healthcare industry. Prior to founding Verden, she was employed by UnitedHealthcare in the area of physician network management and spent several years as an independent healthcare consultant specializing in business development, revenue cycle remediation, vendor management and process improvement.
Formerly a pediatric practice administrator and surgical practice billing manager, she understands the many different challenges facing practices today. With an MBA in both Management Systems and Information & Communication Systems, she has applied her formal learning to understanding the principles of knowledge management and how information can be transformed into comprehension at all levels with the right facilitation.
The Verden Group is the culmination of that knowledge, which seeks to inform, transform and reform the business of healthcare today.
Susanne writes frequently and speaks regularly on the business aspects of healthcare and is frequently quoted in industry and media publications.
Facebook Posts
When claims get delayed or denied for your pediatric practice, the problem isn’t always with your billing team. Often, it's due to changing payor requirements, complex coding rules, incomplete insurance information, documentation gaps, and inefficient workflows. Here are tips to help your billing team get unstuck and strengthen your revenue cycle. 👇
Why Pediatric Billers Get Stuck — And How Your Practice Can Help Claims Get Paid
blog.pcc.com
Discover the unique challenges pediatric billers face and learn how practices can support them to improve claim processing and streamline workflows.0 CommentsComment on Facebook
The American Academy of Pediatrics is calling for policies that protect the health and well-being of immigrant children and families. 🩺
The AAP emphasizes that immigration policies and enforcement practices can have significant effects on children’s physical and mental health, while barriers to healthcare can make it harder for families to access the services they need.
Pediatric practices play an important role in providing safe, accessible, family-centered care and helping ensure children receive appropriate healthcare regardless of immigration status.
Learn more about the AAP’s recommendations for supporting the health and well-being of immigrant children and families. 👇
AAP Calls for Border Policies That Protect Children's Health & Well-Being
www.healthychildren.org
In its policy statement, "Reception and Assessment of Immigrant Children and Families Seeking U.S. Humanitarian Protection: Upholding the Best Interest of the Child," the AAP calls for a humanitari...0 CommentsComment on Facebook
Many practice management and EHR systems include reports that can uncover issues with scheduling, billing, collections, productivity, and other areas of the practice. Yet these reports can easily go unused. Here are the reports to review. 👇
8 reports your practice already pays for and never runs | Physicians Practice
www.physicianspractice.com
Before buying another dashboard, run the eight reports your practice management system already generates.0 CommentsComment on Facebook
Your staff at your medical practice may be using AI tools to draft emails, summarize information, create patient communications, or handle other everyday tasks, potentially introducing privacy, security, and accuracy risks. Here's how to establish clear guidelines for how sensitive information is handled. 📝
9 fixes for the AI your staff is already using | Physicians Practice
www.physicianspractice.com
Staff are pasting patient information into chatbots no one approved. Nine steps to pull that use into the open, and into compliance.0 CommentsComment on Facebook
Kenneth L. Fenchel
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