Susanne Madden is founder and CEO of The Verden Group, a consulting firm founded to help practices navigate through the increasingly complex business of healthcare. Her career has spanned across several sections of the healthcare industry. Prior to founding Verden, she was employed by UnitedHealthcare in the area of physician network management and spent several years as an independent healthcare consultant specializing in business development, revenue cycle remediation, vendor management and process improvement.
Formerly a pediatric practice administrator and surgical practice billing manager, she understands the many different challenges facing practices today. With an MBA in both Management Systems and Information & Communication Systems, she has applied her formal learning to understanding the principles of knowledge management and how information can be transformed into comprehension at all levels with the right facilitation.
The Verden Group is the culmination of that knowledge, which seeks to inform, transform and reform the business of healthcare today.
Susanne writes frequently and speaks regularly on the business aspects of healthcare and is frequently quoted in industry and media publications.
A focus on adolescent medicine is important as teens have significantly different medical concerns compared to preteens and younger children. Read more here via PCC.
"While pediatric and adolescent medicine are clearly related, there are a wide variety of differences that clinicians need to pay attention to. Pediatricians only need to focus on the growth and development of children, while adolescents are developing into adults. Their set of social and hormonal issues can make treatment and examinations trickier to manage without the right training."
PCC's Director of Pediatric Solutions, Chip Hart, shares how to set up a patient recall system that will help even out workload, stabilize practice revenue, and set kids up for good health.
"For a successful recall effort, you’ll need data, materials, and a plan, of course. First, think ahead 6 or 9 or 12 months and identify the times of year when the office is slow, or at least minimally busy. This is the ideal time for patient recall efforts, and these efforts will need to begin far enough ahead of time to get kids on the schedule and last throughout the slow period, which for many practices is typically winter or summer."