Meet Our Team
Let our team of experts guide you with all of your practice needs.
Let our team of experts guide you with all of your practice needs.
Kenneth Fenchel is Co-Founder and CEO of Independent Practice Management Services Organization, a consulting and services group he Co-Founded with Susanne Madden to help independent practices stay independent by offering solutions to the complex problems that they face on a day to day basis.
Prior to founding the Independent Practice MSO he was employed by Sandhills Pediatrics and the South Carolina Pediatric Alliance for 25 years, first as the Practice Administrator then the Chief Operating Officer. Over the course of his career he guided the group through meaningful use certification, two different EMRs, PCMH level III certification, a practice acquisition, and then a group without walls merger with another large practice. At his departure, after the merger, the alliance included 10 locations with 39 providers.
Previous to his time in Practice Administration, Ken served in the U.S. Army for 21 years, retiring as a PA. While in the Army he served as clinical director and chief medical officer at multiple facilities around the world providing health care to members of the U.S. Armed Services. He also spent 4 years at the U.S. Army Academy of Health Sciences as an adjunct professor in the Medicine and Surgery Division. With a BA and MA in Health Care Management and a Physician’s Assistant degree, Ken brings to the table his formal training in management and medicine along with 46 years of practical experience to provide solutions to problems in today’s ever changing health care field.
Many medical practices face staffing challenges and try to balance these with delivering high-quality healthcare. Here are 3 effective approaches to recruitment and retention to get the best talent for your team! 🩺
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Navigating the complexities of staffing in modern medical practices
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A different way to solve medical practice staffing challenges with recruitment and retention tactics that curb burnout and sustain high-quality patient care.
Keeping an employee that is costing your medical practice's reputation and finances can be detrimental to the future of your practice's success. 📈 Here are 5 signs that it's time to fire an underperforming employee.
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5 signs it’s time to fire a practice employee
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Look out for these five critical signs indicating it's time to part ways with underperforming employees, safeguarding your practice's reputation and finances.0 CommentsComment on Facebook
Creating positive and memorable patient experiences can increase patient loyalty and repeat visits at your practice. 🩺 Here are 5 steps to follow.
"Why do patients return to practices and the same physician? The top experiences that get patients to return are:
Helpful and knowledgeable employees
Friendly employees
A practice that is accessible
Returns phone calls and emails in 24-48 hrs.
Personalized experience where patients receive customized care
Empathy and compassion"
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Patient loyalty: Encourage them to keep coming back
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Creating memorable patient experiences boosts loyalty and encourages repeat visits to your medical practice. Transform interactions into lasting connections.0 CommentsComment on Facebook
Between cyberattacks, measles outbreaks, and workplace violence, it's essential that you follow precautions to keep your medical practice safe. Here are 8 tips to follow! 🩺
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8 best ways to keep your practice safe
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Health care faces unprecedented challenges from cyberattacks, measles outbreaks, and workplace violence, highlighting the need for continuous safety measures.0 CommentsComment on Facebook
The Verden Group
60 South Broadway
Nyack, NY 10960
IPMSO
203 West Main St, Suite G10,
Lexington, SC 29072
Phone
877-884-7770
Fax
845-230-6635
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