Kenneth Fenchel is Co-Founder and CEO of Independent Practice Management Services Organization, a consulting and services group he Co-Founded with Susanne Madden to help independent practices stay independent by offering solutions to the complex problems that they face on a day to day basis.
Prior to founding the Independent Practice MSO he was employed by Sandhills Pediatrics and the South Carolina Pediatric Alliance for 25 years, first as the Practice Administrator then the Chief Operating Officer. Over the course of his career he guided the group through meaningful use certification, two different EMRs, PCMH level III certification, a practice acquisition, and then a group without walls merger with another large practice. At his departure, after the merger, the alliance included 10 locations with 39 providers.
Previous to his time in Practice Administration, Ken served in the U.S. Army for 21 years, retiring as a PA. While in the Army he served as clinical director and chief medical officer at multiple facilities around the world providing health care to members of the U.S. Armed Services. He also spent 4 years at the U.S. Army Academy of Health Sciences as an adjunct professor in the Medicine and Surgery Division. With a BA and MA in Health Care Management and a Physician’s Assistant degree, Ken brings to the table his formal training in management and medicine along with 46 years of practical experience to provide solutions to problems in today’s ever changing health care field.
Difficult conversations can sometimes come up with patients and families, especially during a pandemic. Here's how using empathy can help tackle these conversations.
"Hatton first discussed why empathic communication was important in providing care. She noted that many families and patients receive difficult news, which often provokes an emotional response. When delivering bad news, a health care provider might offer an onslaught of information, ignoring the emotional response the patient might be having, making it difficult for them to process what the health care provider is saying. It’s better, said Hatton, to give the patients some time to digest what was said, and acknowledge the array of feelings they might be going through."
The COVID-19 vaccine is on its way to children, but will still take some time. Here's the latest news.
"It may be better to think of vaccination unfolding in phases and to realize that scientists are still learning how well the inoculations work. All the vaccines show excellent protection against severe disease, so vaccinating adults first will reduce the threats of death and hospitalization. They also markedly reduce milder cases of symptomatic illness. But vaccine trials are just beginning to rigorously test how well they halt transmission and to learn how safe and effective they are in adolescents and young children."