Meet Our Team
Let our team of experts guide you with all of your practice needs.
Susanne Madden MBA, PCMH CCE
Susanne Madden is founder and CEO of The Verden Group, a consulting firm founded to help practices navigate through the increasingly complex business of healthcare. Her career has spanned across several sections of the healthcare industry. Prior to founding Verden, she was employed by UnitedHealthcare in the area of physician network management and spent several years as an independent healthcare consultant specializing in business development, revenue cycle remediation, vendor management and process improvement.
Formerly a pediatric practice administrator and surgical practice billing manager, she understands the many different challenges facing practices today. With an MBA in both Management Systems and Information & Communication Systems, she has applied her formal learning to understanding the principles of knowledge management and how information can be transformed into comprehension at all levels with the right facilitation.
The Verden Group is the culmination of that knowledge, which seeks to inform, transform and reform the business of healthcare today.
Susanne writes frequently and speaks regularly on the business aspects of healthcare and is frequently quoted in industry and media publications.
Facebook Posts
Delivering a positive customer experience can help boost your practice's revenue and patient satisfaction. Here are 10 small ways to improve your customer service!
#pediatrics #Pediatricians #PediatricPractice #physicians #doctors #physicianpractice #medicalpractice
10 small ways to provide great customer service to patients
www.physicianspractice.com
Providing great customer service at your medical practice boosts revenue and patient satisfaction.
The wildfires in California had devastating impacts on many families and lives. With fires posing safety and health threats, families need to be prepared and know what steps to take to keep themselves safe. Here's a guide from the AAP to share with families. 📋
#pediatrics #Pediatricians #PediatricPractice
Wildfires: What Parents Need to Know
www.healthychildren.org
Wildfires are unplanned blazes that start in natural areas like forests, grasslands and prairies. These flames can spread quickly to nearby communities. Being prepared and knowing steps to take befor...0 CommentsComment on Facebook
It's been 5 years since the #COVID pandemic started. There are still things that are unknown and things we now know. Here's the latest information.
"Millions of people remain in limbo with a sometimes disabling, often invisible, legacy of the pandemic called long COVID. It can take several weeks to bounce back after a bout of COVID-19, but some people develop more persistent problems. The symptoms that last at least three months, sometimes for years, include fatigue, cognitive trouble known as “brain fog,” pain and cardiovascular problems, among others."
#Pediatrics #Pediatricians #PediatricPractice #Physicians #Doctors #PhysicianPractice #MedicalPractice
5 years after it appeared, things we know and still don't know about COVID
www.pbs.org
Five years after the virus that causes COVID emerged in China it still holds some mysteries.0 CommentsComment on Facebook
Is your medical practice's website compliant for patients with disabilities? Make sure to follow these practices for an ADA-compliant website! 👨💻
"A medical website accessible to everyone can attract a broader audience and increase potential patients. Moreover, accessible websites can improve search engine optimization (SEO) and make it easier for potential and existing patients to find and locate a healthcare practice online.
Additionally, having an ADA-compliant website ensures all individuals can access and interact with its content regardless of their abilities. With the increasing reliance on digital platforms for information and services, be sure that everyone can access such information, including those with disabilities."
#Pediatrics #Pediatricians #PediatricPractice #Physicians #Doctors #PhysicianPractice #MedicalPractice'
Making your website compliant for patients with disabilities
www.physicianspractice.com
This is the best way to see that your website is continually up-to-date and complies with the ever-evolving ADA regulations and guidelines.0 CommentsComment on Facebook
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