Meet Our Team
Let our team of experts guide you with all of your practice needs.
Susanne Madden MBA, PCMH CCE
Susanne Madden is founder and CEO of The Verden Group, a consulting firm founded to help practices navigate through the increasingly complex business of healthcare. Her career has spanned across several sections of the healthcare industry. Prior to founding Verden, she was employed by UnitedHealthcare in the area of physician network management and spent several years as an independent healthcare consultant specializing in business development, revenue cycle remediation, vendor management and process improvement.
Formerly a pediatric practice administrator and surgical practice billing manager, she understands the many different challenges facing practices today. With an MBA in both Management Systems and Information & Communication Systems, she has applied her formal learning to understanding the principles of knowledge management and how information can be transformed into comprehension at all levels with the right facilitation.
The Verden Group is the culmination of that knowledge, which seeks to inform, transform and reform the business of healthcare today.
Susanne writes frequently and speaks regularly on the business aspects of healthcare and is frequently quoted in industry and media publications.
Facebook Posts
One of the keys to patient satisfaction is understanding patient friction points so that you can change or eliminate stressors to make things easier for your patients. Read more for tips on providing convenient and proactive service! 👨⚕️
"The most common friction point is access to care. Patients want to obtain an appointment promptly and avoid going to urgent care centers for acute care. They want to be seen in a reasonable time, within 15-30 minutes of their designated appointment, without long waits in the reception area or the exam rooms."
#PhysicianPractice #MedicalPractice #PediatricPractice
'We'll take care of that' – 5 words patients like to hear
www.physicianspractice.com
Enhance patient satisfaction by prioritizing convenience and eliminating friction points in your practice, ensuring a seamless healthcare experience.
The AAP has issued a new statement on COVID vaccine recommendations for children. 👩⚕️
"After confusing, mixed messages from leaders at Health and Human Services (HHS) earlier this week, we are relieved to see today that the U.S. Centers for Disease Control and Prevention (CDC) updated its schedules for child and adolescent immunizations to allow families to maintain the choice to immunize their children against Covid in consultation with their doctor."
#Pediatrics #Pediatricians #PediatricPractice
AAP Statement on COVID Vaccine Recommendations for Children
www.aap.org
“After confusing, mixed messages from leaders at Health and Human Services (HHS) earlier this week, we are relieved to see today that Centers for Disease Control and Prevention (CDC) updated its sch...0 CommentsComment on Facebook
Summer's a time when a lot of people take vacation. During this season, it's important that you're still able to keep your medical practice fully staffed. Here are 5 actionable strategies that will help you maintain patient flow and revenue even when some employees are away. 🩺
#physicianpractice #medicalpractice #PediatricPractice
5 ways to keep your practice fully staffed when summer vacations hit
www.physicianspractice.com
Keep your medical practice fully staffed all summer with five actionable strategies that safeguard patient flow and revenue during peak vacation season.0 CommentsComment on Facebook
The American Academy of Pediatrics released newly updated guidance to manage eczema, sharing the most recent advances in skin-directed management. Learn more here. 🩺
"The clinical report emphasizes proactive care, mental health impacts and emerging therapies. It incorporates new insights into immune dysfunction, addresses racial disparities in care and introduces new medications."
#Pediatrics #Pediatricians #PediatricPractice
Treating Eczema (Atopic Dermatitis): AAP Updates Recommendations
www.healthychildren.org
The American Academy of Pediatrics has updated its guidance to manage eczema (atopic dermatitis), a skin condition that affects up to 1 in 4 children. The revised clinical report, "Atopic Dermatitis: ...0 CommentsComment on Facebook
Honoring the courage of those who served and sacrificed. 🇺🇸
#MemorialDay #WeRemember
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