Amanda joined The Verden Group of companies in 2017 in the roles of PCMH Specialistfocused on the Florida Chapter of the American Academy of Pediatrics statewide PCMH project, and as Senior Consultant with Patient Centered Solutions.
With a background in health administration, and recent work in population health management at Phytel/IBM Watson Health, Amanda’s combined work experience brings a wealth of knowledge and expertise to our PCMH clients. Amanda’s education in healthcare began with a Bachelor’s in Health Administration from Saint Petersburg College in 2011, and a Masters of Public Health from the University of West Florida in May of 2016. In addition to her degrees, Amanda was the Office Manager in a Pediatrics practice in Crystal River Florida, where she participated in the Blue Cross Blue Shield Florida pilot PCMH program and obtained NCQA recognition for the practice.
Dedicated to expanding her knowledge of PCMH and helping clients navigate the path to NCQA recognition, Amanda has been coached by BCBF on PCMH concepts and has complete NCQA sponsored training seminars in 2011 and 2014, with plans to complete the NCQA training again in 2017.
Amanda is based in St. Petersburg, Florida, where she enjoys spending time outside and boating with her husband and 1-year old daughter.
Difficult conversations can sometimes come up with patients and families, especially during a pandemic. Here's how using empathy can help tackle these conversations.
"Hatton first discussed why empathic communication was important in providing care. She noted that many families and patients receive difficult news, which often provokes an emotional response. When delivering bad news, a health care provider might offer an onslaught of information, ignoring the emotional response the patient might be having, making it difficult for them to process what the health care provider is saying. It’s better, said Hatton, to give the patients some time to digest what was said, and acknowledge the array of feelings they might be going through."
The COVID-19 vaccine is on its way to children, but will still take some time. Here's the latest news.
"It may be better to think of vaccination unfolding in phases and to realize that scientists are still learning how well the inoculations work. All the vaccines show excellent protection against severe disease, so vaccinating adults first will reduce the threats of death and hospitalization. They also markedly reduce milder cases of symptomatic illness. But vaccine trials are just beginning to rigorously test how well they halt transmission and to learn how safe and effective they are in adolescents and young children."