Membership Benefits

The Verden Group / IPMSO

1 week ago

There's a wide array of tools to enable communication with patients who speak different languages and implementing them can improve patient outcomes. Read more here.

"A review by the Wellesley Institute found that providing trained interpreters improved health outcomes and increased preventative care.

There are several ways to provide this service, and your practice will probably want to offer a mix of options. On-site interpreting and video remote interpreting (VRI) both offer face-to-face interaction for improved communication, allowing both the patient and interpreter to respond to important non-verbal cues like facial expressions and body language."

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Improve patient outcomes by speaking their language

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Medical practices can choose from a wide array of tools to enable communication with patients from diverse backgrounds

The Verden Group / IPMSO

1 week ago

Your online reputation for your pediatric practice plays a huge role in gaining & retaining patients. Check out PCC's blog on how to improve your online reviews.

"Paying or rewarding families for leaving a review is obviously unethical. Instead, you should create a project that involves the whole practice where you seek out those reviews in a neutral but encouraging way.

Which parts of the in-office visit make the most sense at your practice to introduce the topic of reviews? Could you leave a link handy in your social media or newsletter?"

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Improving Your Online Reviews with QI

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Positive reviews are a great first impression for new families searching for a pediatrician. Learn how you can take your ratings to 5 stars with a simple QI project.